What is a Delinquent Notice?

A Delinquent Notice is issued if payment has not been received by the due date originally shown on the routine bill. The Delinquent Notice includes penalty and interest charges and will show a new due date – approximately 10-14 days from the original billing due date. If the bill remains unpaid the Administrative Services Department will call to remind you of the amount still due the Friday before the new listed due date. If contact cannot be made, a 48 hour notice will be placed on the front door of the property and a $36.00 fee will be applied to your account. Should the bill still remain unpaid, an $86.00 Shut Off Fee will be added to your account prior to services being locked out at the meter due to non payment.

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1. How do I establish water & sewer utility services?
2. How do I close my account for water & sewer utility services?
3. When is my utility bill due?
4. How can I pay my bill?
5. Can I pay my utility bill with a credit card?
6. Can I pay my utility bill or check my account history on the City's website?
7. Does the City have a program that would allow me to authorize an automatic debit from my bank account to pay my water-sewer bill?
8. What are the various charges that make up my utility bill?
9. What occurs when the City receives a non-sufficient funds notice from a customer's bank?
10. Can I request my water bill for a specific date or cycle?
11. What is a Delinquent Notice?
12. Why was my account sent to collections?
13. What do I do if I go on vacation, return home on a non-business day, and find that my utility service has been terminated due to non-payment?
14. Can my account be transferred if I move from one home to another within the City?
15. How is the meter reading performed?
16. Can the water meter be re-read if there is a question as to a reading error?
17. Since I pay a bi-monthly service charge that is based on the size of my water meter, do I own the water meter?
18. How do I get a hydrant meter?
19. Who do I call for Trash customer service?
20. Does the City pick up hazardous waste?
21. Why am I required to sign up for trash if I don't want to?