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Apply in person: Apply at the Finance Office, 760 Mattie Road, Pismo Beach.
Mail: Mail the application for service along with the appropriate fees to: Finance Office, 760 Mattie Road, Pismo Beach, CA 93449. Drop Box: The City's night drop box is located in the parking lot at City Hall.
The City requires 24-hours advance notice to establish service. The City does not conduct business on Saturdays, Sundays, or major holidays. All requests for service must be received by close of business on Thursday for service to be available for the weekend. [Additional Information]
NIGHT DROP BOX: Deposit payment in the Night Drop Box located in the City Hall parking lot.
PAY IN PERSON - Cash, check or payments made by Visa, Mastercard, or Discover are accepted in the Finance Office at no additional charge.
AUTOMATIC PAYMENT SERVICE- Utility bill is paid automatically from your credit card or checking account on the due date stated on the bill. Please sign up and register your account on
PAY ON-LINE -
PAY BY PHONE - Call us at (805) 773-4655.
Or by calling us at (805) 773-4655.
Credit Cards Accepted:Discover®, Master Card®, and Visa® credit and debit cards are accepted.
Meter sizes have been determined by either a contractor or the Building Department and cannot be reduced to a smaller size.
The Water Service Charge and Sewer Service Charge based on meter size is charged upon all City water users to help pay for the cost of maintenance of the water mains, pump stations, equipment and water reservoir systems. Water & Sewer Fee Schedule*
A Delinquent Notice is issued if payment has not been received by the due date originally shown on the routine bill. The Delinquent Notice includes penalty and interest charges and will show a new due date – approximately 10-14 days from the original billing due date. If the bill remains unpaid the Administrative Services Department will call to remind you of the amount still due the Friday before the new listed due date. If contact cannot be made, a 48 hour notice will be placed on the front door of the property and a $36.00 fee will be applied to your account. Should the bill still remain unpaid, an $86.00 Shut Off Fee will be added to your account prior to services being locked out at the meter due to non payment.
In order to have services restored on a non business day, an after-hours turn on fee of $199.00 will be added to your utility account. Otherwise, you must wait until the next business day then pay your past due balance plus the $86.00 shut off fee, plus the $36.00 48 hour notice fee – services will then be restored within one to two hours of payment being received.
Applicants must check with the Building Division for authorization to receive a hydrant meter. Please call (805) 773-7040. A Hydrant Meter Application along with the $1,197.00 refundable deposit, and the $216.00 one-time non refundable rental fee must be received in the Administrative Services Department at least 24 hours prior to hydrant meter being set. The refundable deposit will be put towards any closing charges on your utility account. A refund check, or utility bill showing the remaining balance due will be sent to you within 30 days of the hydrant meter being pulled.
“A. Solid waste disposal service, subject to the limitations noted in this chapter will be provided by the city through its contract agent and it shall be mandatory for all places and premises in the city through its contract agent and it shall be mandatory for all places and premises in the city in or on which garbage or other solid waste is created, accumulated or produced to use the city’s collection service; provided, however, that there may be joint or multiple used of solid waste containers, subject to conditions established by the city.”