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SB 998 Residential Utility Shutoff Service Policy
This policy has been established to comply with Senate Bill 998, known as the “Water Shutoff Protection Act” and approved by the Governor on September 28, 2018 (California Health and Safety Code Sections 116900, et seq.). This Policy is available here on the City of Pismo Beach website. The City’s Utility Billing office can be contacted by by email at ub@pismobeach.org or by phone at 805-773-4655 to discuss options for averting termination of residential water service for nonpayment under the terms of this policy. This policy does not apply to non-residential water service.
This policy is effective on February 1, 2020.
Discontinuation of Residential Utility Service for Nonpayment Policy
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-English
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-Chinese
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-Korean
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-Spanish
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-Tagalog
- SB 998 Policy on Discontinuation of Residential Water Service for Nonpayment-Vietnamese
Residential Water Shutoff Process
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Reduced Discontinuation of Service Fee
- Cal Works
- Cal Fresh
- General Assistance
- Medi-Cal
- Supplemental Security Income/State Supplementary Payment Program
- California Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- CARE Program on either PG&E or SoCal Gas
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Once sufficient payment has been received, a work order will be placed to our water distribution crew to restore service to the address. As we are not digitally connected to water meters in the City, restoration requires a crew member to travel to the location and manually restore the service. Given that these workers already have a full day of work scheduled for them, this restoration is not likely to take place quickly and will usually occur in the afternoon.
Please note: If you make a payment to restore service via our website, you must contact us to let us know that the payment has been made. The online payment system does not notify Utility Billing staff that a payment has been made.
Payment Plan
The City recognizes that there are circumstances which may prevent our customers from making their utility bill payment before the due date on their discontinuation notice. The City will offer a payment plan to customers with an amortization schedule of the unpaid balance or an alternative payment schedule. Please contact our Utility Billing staff at (805) 773-4655 or by e-mail at ub@pismobeach.org to inquire about setting up a payment plan.
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Bill Review & Appeal
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