How do I close my account for water & sewer utility services?
A Request to Discontinue Services Form must be received 24 hours prior to having your account closed. The Request to Discontinue Services Form can be faxed to (805) 773-7065, emailed to, or dropped off in the Administrative Services Department at City Hall. Please note, closing of utility accounts CANNOT be back dated, once the completed Request to Discontinue Services Form has been received, closing of the utility account can take place as soon as the next business day or any week day in the future. It is owner and tenant responsibility to make sure that their account has been or will be closed on the proper date – prorations/refunds will not be processed for accounts that have not been closed on the end of lease date or escrow closing date due to non-notification to the Administrative Services Department.Request To Discontinue Services Form

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1. How do I establish water & sewer utility services?
2. How do I close my account for water & sewer utility services?
3. When is my utility bill due?
4. How can I pay my bill?
5. Can I pay my utility bill with a credit card?
6. Can I pay my utility bill or check my account history on the City's website?
7. Does the City have a program that would allow me to authorize an automatic debit from my bank account to pay my water-sewer bill?
8. What are the various charges that make up my utility bill?
9. What occurs when the City receives a non-sufficient funds notice from a customer's bank?
10. Can I request my water bill for a specific date or cycle?
11. What is a Delinquent Notice?
12. Why was my account sent to collections?
13. What do I do if I go on vacation, return home on a non-business day, and find that my utility service has been terminated due to non-payment?
14. Can my account be transferred if I move from one home to another within the City?
15. How is the meter reading performed?
16. Can the water meter be re-read if there is a question as to a reading error?
17. Since I pay a bi-monthly service charge that is based on the size of my water meter, do I own the water meter?
18. How do I get a hydrant meter?
19. Who do I call for Trash customer service?
20. Does the City pick up hazardous waste?
21. Why am I required to sign up for trash if I don't want to?